Refund policy

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.

Return Policy — The Shower Head Store

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Once we receive your return, we will process your refund within 7-10 business days. Refunds will be issued in the same payment form used to purchase the product.

If you used a gift card to purchase the product, a refund would be issued to the gift card. If the product were a gift, a refund would be issued to the product purchaser.

We apologize for any inconvenience this may cause.

Late or missing refunds (if applicable)

If you haven’t received a refund, recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at [email protected]

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at [email protected] and send your item to 524 Lafayette Ave, Hawthorne, NJ 07506, USA.

Refund Policy for Hello Bathrooms

At Hello, we are committed to providing our customers with the highest quality products and services.

We understand that sometimes products may not meet your expectations. For this reason, we offer a 30-day money-back guarantee on all our products.

If you are not completely satisfied with the product you purchased from, you may return it for a full refund within 30 days of delivery. Shipping costs are non-refundable.

We ask that you contact us by email at [email protected] before returning any product. We will provide you with a Return Authorization (RA) number to include on the outside of your return package.

The RA number helps us ensure that you receive your refund promptly.

Products must be returned in original condition, including all parts and accessories. We cannot accept any product that has been damaged, used, or modified in any way.

You must contact the retailer directly for their return policy if you purchased your product from a retailer other than Hello

We strongly recommend using a trackable shipping method to return the product. We cannot guarantee that we will receive your returned item, and we will not be able to process your return if we do not receive it.

Defective or Damaged Products

If you receive a defective or damaged product, please get in touch with us within seven days. We will repair or replace the product at no additional cost to you.

We may ask that you provide evidence of the defect or damage, such as a photo or video.


To return your product, you should mail your product to:

Hello Bathrooms

Address:524 Lafayette Ave, Hawthorne, NJ 07506, USA

Phone:+1 973 363 2856

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For any inquiries, please get in touch with us at +1 973 363 2856