Thank you for shopping at The Shower Head, where we strive to offer excellent customer service and the most honest showerhead advice you’ll find.
Shipping Policy – The Shower Head
At Hello Bathrooms, we believe in providing our customers with the best and most efficient service possible.
We understand that when you purchase from us, you want your products to arrive promptly and efficiently.
We have developed a comprehensive shipping policy to ensure your package is shipped quickly and safely.
We prioritize fast shipping times, as we know the installation of plumbing fixtures can be time sensitive.
On this page, you will find the following:
- Shipping Times
- Processing Times
- Order Status & Tracking
- Shipping Restrictions (California, Canada, International)
Shipping Times
We offer the following shipping times at The Shower Head to accommodate your shopping needs.
Expedited Shipping: All orders over $50 shipping inside of the continental United States includes FREE Expedited Shipping. Expedited Shipping takes 2-3 days from when the order is placed.
Standard Shipping: All orders under $50 ship via Standard Shipping with a flat fee of $5. Standard Shipping takes 5-7 days from when the order is placed.
For orders over $50 that are not inside the continental United States, including PO Boxes, we provide FREE Standard Shipping, but shipping times may take longer than 5-7 days.
Priority Shipping: We understand that sometimes you need your items as fast as possible. That is why we also offer a Priority Shipping upgrade for an additional $15, available at checkout. Priority Shipping takes 1-2 days from when the order is placed.
Please note that if an order is placed after 2 pm PST or over the weekend, shipment processing times will not go into effect until the following business day.
If you need help confirming a shipping time or expediting a product, contact us at contact@Hello Bathrooms.com or +1 973 363 2856
All orders placed on ShowerheadHQ are shipped within 1-2 business days.
We strive to deliver your package as quickly as possible and will do our best to ensure your order is shipped within the same day you place it.
Processing Times
The Processing Time is when our team picks, packs, and ships your item. Transparency is essential to our core values, so we’ll inform you if your order is subject to a longer Processing Time. Certain products are stocked by our vendors, which may require additional processing time.
The typical processing time is 1 Day and is in addition to shipping times.
Processing times are adequate for orders placed after 2 pm PST the following day.
Order Status & Tracking
After each order, you will receive an email confirming your order. That’s why it’s essential to enter your email with your order! You’ll receive an additional email with your tracking details as soon as your order ships.
Can’t find the email containing your order information? Please, we’ll get you that info right away! Please send us an email at [email protected]
If it’s after hours, connect with Chatbot on our website to pinpoint your order status information. All you need is your order number, email address, and shipping zip code. You’ll have all of your order info right on the spot!
At Hello Bathrooms, we want to ensure that you can track your package from when it leaves our warehouse until it arrives at your doorstep. We provide tracking information for each order, and you can use this information to track your package and know when to expect it.
Shipping to California
Shower heads Shipping to California must meet strict flow requirements and be registered with the California Energy Commission.
Shower heads that exceed 1.8 GPM in flow will not ship to California. Below is a list of the products eligible for shipping to California.
For more information, please visit the California Energy Commission’s website.
Returns and Exchanges
We understand that sometimes things don’t work out, and you may need to return or exchange your order. We offer free returns and exchanges for all orders within 30 days of purchase. Please refer to our return and exchange policy for more information.
At ShowerheadHQ, we are committed to providing our customers with the best service possible. We hope this shipping policy helps make your shopping experience with us as smooth and efficient as possible.
International Shipping
We currently only ship inside the United States and its territories. (Additional Shipping Fees and Duties may apply.)
If you’d like one of our products shipped internationally, you can buy directly from Amazon.com, where many goods are available for international Shipping via Amazon’s exporting program.
Shipping to Canada
We do ship to Canada. However, we do have select HammerHead Showers® products available on Amazon.ca.
You can also check out our Amazon US to see if your desired product can ship to your address in Canada. Many products are available for shipping to Canada via Amazon’s exporting program. (Additional Shipping Fees and Duties may apply.)
Pre-Sale Orders
Pre-sale orders are for items that are either temporarily out of stock or are new products that have yet to launch. By placing a pre-sale order, you acknowledge that you will wait until the product comes into stock for it to ship.
Pre-sale shipping times are just estimates and are prone to change. We do our best to keep all shipping dates as accurate as possible on our website. Please get in touch with our customer service team if you have specific questions about in-stock dates.
All pre-sale orders must be paid in full to guarantee a unit of inventory. Some of these products are our best-sellers and are shipped on a first-come, first-served basis.
Returns are allowed for pre-sale orders and, as all products on our site, are eligible for our 30-day return policy from the time of delivery. Please see our Returns Policy or contact our customer service team for more return information.
